Have a question, need help, or want to learn how IGSendMail can grow your business? We'd love to hear from you.
Our support team is staffed Monday through Friday, 9 a.m. to 6 p.m. Eastern, with extended weekend coverage for paid plans. Median first response on weekdays runs about ninety minutes, and we publicly target a four-hour ceiling during business hours. After-hours messages get triaged when the team logs back on; if your account is on a Pro or Business plan, urgent issues route through the on-call engineer instead of the queue.
When you submit the form, you'll get an instant confirmation email with a ticket reference number. The first human response will come from a support engineer who can actually open your account and reproduce what you're seeing — not a tier-one agent reading a script. If we can't resolve it in the first reply, we'll tell you what we're investigating and when to expect the next update.
Escalation is straightforward. Reply to any ticket with the word "escalate" and it routes to the engineering lead on duty within fifteen minutes. Sales and partnership inquiries go directly to a named account exec; we don't pass cold leads through an SDR queue. For security or abuse reports, mail [email protected] and we'll acknowledge within an hour, twenty-four-seven.
A lot of inbound mail asks the same handful of questions. If yours is below, the linked answer will probably get you unstuck faster than waiting on a reply.
Plans are tiered by active subscriber count, not sends. Annual billing knocks 20% off and the Pro tier covers most growing programs.
Yes, when done right. We warm shared IPs gradually for new accounts and offer dedicated IPs on Business plans with a guided 30-day warm.
Free white-glove migration on Pro and Business plans — we move lists, segments, automations, and templates and validate against your previous send history.
GDPR and CCPA-compliant by default, SOC 2 Type II audited, HIPAA-eligible on Business with a signed BAA. Full sub-processor list and DPA available on request.
Full REST and webhook reference at help.igsendmail.com, including authentication, rate limits, and quickstart snippets in JavaScript, Python, Ruby, and PHP.
Custom pricing, dedicated account management, SLAs, and white-label solutions — our sales team is ready to help.