1. Introduction
IGSendMail (“we,” “our,” “us”) operates the igsendmail.com website and email marketing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using IGSendMail, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
Account Information: Name, email address, company name, and billing information when you create an account.
Usage Data: How you interact with our platform, including features used, campaigns sent, and pages visited.
Subscriber Data: Email addresses and associated data you upload to send campaigns. This data belongs to you — we are a data processor, not the data controller.
Technical Data: IP address, browser type, device information, operating system, and referral URLs.
Cookies and Tracking: Session cookies for functionality and analytics cookies for platform improvement (with consent where required by law).
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing and maintaining the platform
- Processing transactions and billing
- Sending service-related communications (not marketing)
- Improving platform features and user experience
- Analyzing usage patterns for product development
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Data Sharing and Third Parties
We do not sell your personal information. We share data only with:
- Payment processors (Stripe) for billing
- Infrastructure providers for service delivery
- Analytics tools for platform improvement
- Legal authorities when required by law
All third-party processors are bound by data processing agreements that ensure the security and confidentiality of your information.
5. Data Retention
Account data is retained while your account is active and for 30 days after cancellation. Subscriber data you upload is deleted within 30 days of account cancellation.
Billing records are retained as required by tax and financial regulations. You may request data deletion at any time by contacting us.
6. Your Rights (GDPR & Global)
Depending on your location, you may have the following rights regarding your personal data:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
For GDPR requests, contact privacy@igsendmail.com. We respond within 30 days.
7. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information.
We do not sell personal information. To exercise your CCPA rights, contact us at privacy@igsendmail.com.
8. Cookies Policy
We use the following types of cookies:
- Essential cookies — required for platform operation (cannot be declined)
- Analytics cookies — help us improve the platform (can be declined)
- Preference cookies — remember your settings and preferences
You can manage cookies through your browser settings or our cookie consent banner. Declining analytics cookies will not affect platform functionality.
9. Data Security
We implement industry-standard security measures to protect your data:
- TLS encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and vulnerability assessments
- Role-based access controls for internal systems
- SOC 2 compliant infrastructure with 99.9% uptime
10. Children's Privacy
IGSendMail is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly.
11. International Data Transfers
If you are located outside the United States, your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws, including Standard Contractual Clauses where required.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website at least 30 days before changes take effect. Continued use of the platform after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related inquiries:
Email: privacy@igsendmail.com
Organization: IGSendMail LLC, United States