1. Introduction

AutomateNexus LLC d/b/a IGSendMail (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, products, or services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following types of personal information depending on how you interact with our services:

Information provided directly by you:

Contact information (e.g., name, email address, phone number)
Account or registration details
Payment or billing details
Content or documents uploaded to the platform
Email campaign performance data (open rates, click rates, bounce rates), subscriber list data uploaded by customers, email content created by customers, sending domain configurations, API usage logs, browser type and version, and cookie identifiers for session management

Information collected automatically:

Device, browser, and IP address
Usage data such as pages visited, session duration, and clicks
Cookies and similar tracking technologies (see Cookies and Tracking section below)

3. How We Use Personal Data

We use personal data to:

Provide and operate our services
Process transactions and manage subscriptions
Communicate with users about updates, inquiries, or support
Improve website functionality and user experience
Comply with legal obligations
Send marketing communications (only with your consent)

We may send marketing emails such as product updates. You can unsubscribe at any time.

4. Legal Bases for Processing

As our company serves users in the UK and EU, data processing is based on one or more of the following: performance of a contract, legal obligations, legitimate interests, or consent (for marketing or cookies).

We only share personal data where necessary:

Service providers: for hosting, analytics, email, or payment processing
Legal authorities: when required by law or court order
Business transfers: in case of a merger or acquisition

We do not sell or rent personal data.

Sub-processors are bound by confidentiality and data protection obligations. You can request a list of sub-processors by contacting us at [email protected].

6. Data Retention

We keep personal data only for as long as necessary to provide and maintain the service, fulfil legal and accounting obligations, resolve disputes, and enforce agreements.

Personal data is retained for the duration of your active account plus 30 days after account deletion. Backup copies are purged within 90 days of account deletion.

Data that is no longer required is securely deleted or anonymized.

7. Data Security

We use appropriate technical and organizational measures to protect personal data, including:

Encryption of data in transit and at rest
Access control and authentication
Regular monitoring and backups

Although no system is completely secure, we take all reasonable precautions to safeguard information.

8. International Data Transfers

We ensure international transfers comply with applicable data protection laws. If data is transferred outside your country, we ensure compliance through Standard Contractual Clauses (SCCs) or equivalent safeguards approved by law.

9. User Rights

Depending on your jurisdiction, users may have the right to:

Access and obtain a copy of their personal data
Correct inaccurate information
Request deletion of their data
Withdraw consent at any time
Object to or restrict processing
Request data portability

To exercise any rights, contact us at [email protected].

California residents have additional rights under the CCPA, including the right to request disclosure and deletion of their personal data.

10. Cookies and Tracking

We use cookies and similar technologies to enhance functionality and analyze usage. Users can manage cookie preferences in their browser settings.

We use cookies and tools such as Google Analytics to improve our services. You can manage cookies in your browser.

11. Updates to This Policy

We may update this Privacy Policy periodically. Significant updates will be communicated via email or website notice at least 30 days before changes take effect. The “Effective Date” at the top of this document reflects the most recent update.

12. Contact

If you have questions or requests regarding this Privacy Policy or your personal data, contact us at:

Email: [email protected]
Phone: +1 (206) 657-5517
Address: 100 N Howard St Ste R, Spokane, WA 99201

Privacy Policy