Question 1

What is IGSendMail?

Accepted Answer

IGSendMail is an email marketing platform that helps businesses send campaigns, build automations, and grow their subscriber lists. We offer unlimited subscribers, advanced automation, and 99%+ deliverability rates starting with a free plan.

Question 2

How do I create an account?

Accepted Answer

Sign up at igsendmail.com with your email address. No credit card required. You'll get instant access to your dashboard and can start building campaigns immediately.

Question 3

Is there a free plan?

Accepted Answer

Yes. Our free plan includes up to 1,000 subscribers, 10,000 email sends per month, 3 automation workflows, basic templates, and basic analytics. No credit card required, no time limit.

Question 4

Do I need technical skills to use IGSendMail?

Accepted Answer

No. Our drag-and-drop email builder and visual automation workflow designer require zero coding. For developers, we also offer a full REST API and webhook support.

Question 5

Can I import my contacts from another platform?

Accepted Answer

Yes. You can import contacts via CSV upload or migrate directly from Mailchimp, Brevo, MailerLite, Constant Contact, and other major platforms. Your subscriber data, tags, and segments transfer seamlessly.

Question 6

How long does it take to set up?

Accepted Answer

Most users send their first campaign within 15 minutes of signing up. Import your list, choose a template, customize your content, and hit send.

Question 7

How much does IGSendMail cost?

Accepted Answer

We offer 4 plans: Free ($0), Starter ($19/mo), Professional ($49/mo), and Business ($99/mo). Annual billing saves 20%. All plans include unlimited subscribers within their tier limits.

Question 8

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade or downgrade at any time from your account settings. Upgrades take effect immediately. Downgrades apply at the end of your current billing cycle.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can pay via invoice.

Question 10

Is there a money-back guarantee?

Accepted Answer

Yes. We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, contact support for a full refund.

Question 11

Do you offer nonprofit discounts?

Accepted Answer

Yes. Registered nonprofits receive a 30% discount on all paid plans. Contact our support team with proof of nonprofit status to activate your discount.

Question 12

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you as you approach your subscriber or email send limits. You can upgrade anytime. We never stop your campaigns mid-send — we'll always deliver what's in progress and notify you afterward.

Question 13

Do you charge for inactive subscribers?

Accepted Answer

No. Unlike some competitors, we do not count unsubscribed or bounced contacts toward your subscriber limit. You only pay for active, engaged subscribers.

Question 14

What email automation features are available?

Accepted Answer

Our visual workflow builder supports welcome series, abandoned cart recovery, re-engagement campaigns, drip sequences, lead scoring, behavioral triggers, conditional branching, and date-based automations. Available on all plans (Free includes 3 active workflows).

Question 15

Can I send transactional emails?

Accepted Answer

Yes. Starter plans and above include transactional email sending for order confirmations, password resets, shipping notifications, and more. Transactional emails are sent through dedicated infrastructure for maximum speed and deliverability.

Question 16

Do you support A/B testing?

Accepted Answer

Yes. Test subject lines, sender names, content variations, and send times. Professional plans include multivariate testing. Results update in real-time with statistical significance indicators.

Question 17

What integrations are available?

Accepted Answer

We integrate with Shopify, WooCommerce, WordPress, Zapier, Make.com, and hundreds of other tools via our REST API and webhooks. See our full integrations page for details.

Question 18

Can I use my own email templates?

Accepted Answer

Absolutely. Use our drag-and-drop builder, choose from 100+ responsive templates, or import your own custom HTML. All templates are mobile-responsive.

Question 19

Do you offer white-label options?

Accepted Answer

Yes. Professional plans and above include white-label branding, allowing you to remove IGSendMail branding and use your own domain, logo, and colors. Perfect for agencies and resellers.

Question 20

What is your deliverability rate?

Accepted Answer

Our platform consistently achieves 99%+ inbox placement rates through dedicated sending infrastructure, proper authentication (SPF, DKIM, DMARC), proactive bounce management, and reputation monitoring.

Question 21

Do you offer dedicated IP addresses?

Accepted Answer

Yes. Dedicated IPs are included with Professional plans and above. Additional IPs are available as add-ons for $25/month each.

Question 22

How do you handle bounces and complaints?

Accepted Answer

Our system automatically processes hard bounces (permanently removes), soft bounces (retries then removes), and spam complaints (immediately unsubscribes). This protects your sender reputation.

Question 23

Do you support SPF, DKIM, and DMARC?

Accepted Answer

Yes. We provide full authentication setup with step-by-step guides. Our deliverability tools also include inbox placement testing and spam score checking.

Question 24

Can I warm up a new sending domain?

Accepted Answer

Yes. We provide automated IP and domain warm-up schedules that gradually increase sending volume to build reputation safely.

Question 25

Is IGSendMail GDPR compliant?

Accepted Answer

Yes. We are fully GDPR compliant with data processing agreements, consent management, right-to-erasure tools, data portability, and EU data handling compliance.

Question 26

How secure is my data?

Accepted Answer

We use industry-standard encryption (TLS in transit, AES-256 at rest), SOC 2 compliant infrastructure, regular security audits, and role-based access controls. Your data is never shared with third parties.

Question 27

Can I have multiple team members on my account?

Accepted Answer

Yes. Free plans include 1 user seat. Starter includes 3, Professional includes 10, and Business includes 25. Additional seats are available on Enterprise plans.

Question 28

How do I cancel my account?

Accepted Answer

You can cancel anytime from your account settings. No cancellation fees, no hoops to jump through. Your data remains accessible for 30 days after cancellation.

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