Frequently Asked Questions
Everything you need to know about IGSendMail. Can't find your answer? Contact our support team.
We built this FAQ because the same questions come up in support tickets, sales calls, and our community Slack every week. Rather than make you wait on a reply or dig through a 40-page knowledge base, we put the answers somewhere a search engine can find them and a human can skim them in under a minute. Every answer here is reviewed by the engineer or operator closest to that part of the product, not a content writer working from a brief.
The questions are grouped into five clusters that map to the parts of email marketing people most commonly get stuck on. Use the chips below the search bar to jump to a section, or just type a keyword and we'll narrow the list in real time.
- Getting startedAccount setup, importing contacts from other ESPs, your first campaign, and what the free plan does (and doesn't) include.
- Pricing & billingPlan tiers, annual versus monthly, refund policy, nonprofit discounts, taxes, and what happens when you blow past a subscriber limit mid-month.
- Features & limitsAutomation workflows, templates, segmentation, A/B testing, the API, integrations, and the practical limits on each plan.
- Deliverability & migrationSPF, DKIM, DMARC setup, domain warm-up, bounce handling, and what to expect when migrating a warmed list off Mailchimp, Brevo, or Klaviyo.
- Security & complianceGDPR, CCPA, two-factor authentication, audit logs, and exactly what we do with your subscriber data (the short answer: nothing you didn't ask us to).
Can't find your answer? Send us a message and a human will reply within four hours during business days. Enterprise prospects, ask for the sales team and we'll route accordingly.
Getting Started
IGSendMail is an email marketing platform that helps businesses send campaigns, build automations, and grow their subscriber lists. We offer unlimited subscribers, advanced automation, and authenticated sending built for high deliverability, starting with a free plan.
Sign up at igsendmail.com with your email address. No credit card required. You'll get instant access to your dashboard and can start building campaigns immediately.
Yes. Our free plan includes 2,500 contacts, 3,000 email sends per month, 5 automations, basic templates, and basic analytics. No credit card required, no time limit.
No. Our drag-and-drop email builder and visual automation workflow designer require zero coding. For developers, we also offer a REST API and webhooks for campaign opens, clicks and unsubscribes.
Yes. You can import contacts via CSV upload or migrate directly from Mailchimp, Brevo, MailerLite, Constant Contact, and other major platforms. Your subscriber data, tags, and segments transfer seamlessly.
Most users send their first campaign within 15 minutes of signing up. Import your list, choose a template, customize your content, and hit send.
Pricing & Billing
We offer 4 plans: Free ($0), Starter ($19/mo), Pro ($49/mo), and Business ($99/mo). Annual billing saves 20%. All paid plans include unlimited contacts.
Yes. Upgrade or downgrade at any time from your account settings. Upgrades take effect immediately. Downgrades apply at the end of your current billing cycle.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can pay via invoice.
Yes. You can cancel your plan at any time from your account dashboard — no contracts, no cancellation fees. Your account stays active until the end of your current billing period.
Yes. Registered nonprofits receive a 30% discount on all paid plans. Contact our support team with proof of nonprofit status to activate your discount.
We'll notify you as you approach your subscriber or email send limits. You can upgrade anytime. We never stop your campaigns mid-send — we'll always deliver what's in progress and notify you afterward.
No. Unlike some competitors, we do not count unsubscribed or bounced contacts toward your subscriber limit. You only pay for active, engaged subscribers.
Features
Our visual workflow builder supports welcome series, abandoned cart recovery, re-engagement campaigns, drip sequences, lead scoring, behavioral triggers, conditional branching, and date-based automations. Available on all plans (Free includes 3 active workflows).
Not yet. IGSendMail is built for marketing email: campaigns, newsletters and automations. Keep one-to-one transactional email such as password resets and receipts with a dedicated transactional provider. You can still trigger one-off lifecycle emails, such as a welcome email, from your app by adding a contact or tag through the API.
Yes. A/B test subject lines, sender names, content variations, and send times, with up to 5 versions per test. Results update in real-time with statistical significance indicators.
You can connect a WooCommerce store for abandoned-cart automations and embed signup forms on any website, including WordPress, with embed code. Other tools connect through Zapier's or Make.com's webhooks and our REST API. See our integrations page for details.
Absolutely. Use our drag-and-drop builder, choose from 65+ responsive templates, or import your own custom HTML. All templates are mobile-responsive.
Yes. Professional plans and above include white-label branding, allowing you to remove IGSendMail branding and use your own domain, logo, and colors. Perfect for agencies and resellers.
Deliverability
Our platform is built for high inbox placement through proper authentication (SPF, DKIM, DMARC), proactive bounce management, and reputation monitoring.
No. All IGSendMail email goes out through shared, monitored sending infrastructure. For most senders that is the better option anyway: below roughly 100,000 emails a day, a dedicated IP never sends enough to build a reputation of its own.
Our system automatically processes hard bounces (permanently removes), soft bounces (retries then removes), and spam complaints (immediately unsubscribes). This protects your sender reputation.
Yes. We provide full authentication setup with step-by-step guides. The campaign editor also flags spam trigger words before you send, and the free deliverability audit checks your domain's records.
Yes. We provide automated domain warm-up schedules that gradually increase sending volume to build reputation safely.
Account & Security
Yes. We are fully GDPR compliant with data processing agreements, consent management, right-to-erasure tools, data portability, and EU data handling compliance.
Data travels over TLS, accounts can turn on two-factor authentication, and team members get role-based permissions. We don't sell or share your data with third parties.
Yes. Free plans include 1 user seat. Starter includes 3, Professional includes 10, and Business includes 25. Additional seats are available on Enterprise plans.
You can cancel anytime from your account settings. No cancellation fees, no hoops to jump through. Your data remains accessible for 30 days after cancellation.
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