Frequently Asked Questions

We built this FAQ because the same questions come up in support tickets, sales calls, and our community Slack every week. Rather than make you wait on a reply or dig through a 40-page knowledge base, we put the answers somewhere a search engine can find them and a human can skim them in under a minute. Every answer here is reviewed by the engineer or operator closest to that part of the product, not a content writer working from a brief.

The questions are grouped into five clusters that map to the parts of email marketing people most commonly get stuck on. Use the chips below the search bar to jump to a section, or just type a keyword and we'll narrow the list in real time.

• Getting startedAccount setup, importing contacts from other ESPs, your first campaign, and what the free plan does (and doesn't) include.
• Pricing & billingPlan tiers, annual versus monthly, refund policy, nonprofit discounts, taxes, and what happens when you blow past a subscriber limit mid-month.
• Features & limitsAutomation workflows, templates, segmentation, A/B testing, the API, integrations, and the practical limits on each plan.
• Deliverability & migrationSPF, DKIM, DMARC setup, dedicated IPs, IP warming, bounce handling, and what to expect when migrating a warmed list off Mailchimp, Brevo, or Klaviyo.
• Security & complianceSOC 2, GDPR, CCPA, HIPAA-eligible plans, data residency, two-factor authentication, audit logs, and exactly what we do with your subscriber data (the short answer: nothing you didn't ask us to).

Can't find your answer? Send us a message and a human will reply within four hours during business days. Enterprise prospects, ask for the sales team and we'll route accordingly.